Warranty Information
Warranty Information
Effective Date: May 16, 2026
At A New Chapter, we stand behind the quality of every product we sell. This Warranty Information page explains manufacturer warranties, our warranty support process, and how to get help when you need it.
Understanding Product Warranties
Most outdoor equipment, garden tools, fitness machines, and home improvement products sold through A New Chapter come with manufacturer warranties that protect you against defects in materials and workmanship. Warranty coverage varies by manufacturer, product type, and specific model.
What Manufacturer Warranties Typically Cover
- Defects in Materials: Manufacturing defects, faulty components, or substandard materials present at the time of purchase
- Defects in Workmanship: Assembly errors, design flaws, or manufacturing issues that affect product performance
- Premature Failure: Products that fail under normal use within the warranty period due to manufacturing defects
What Warranties Typically Do NOT Cover
- Normal wear and tear from regular use
- Damage from improper use, abuse, or neglect
- Damage from unauthorized modifications or repairs
- Cosmetic issues that don’t affect functionality (scratches, fading, minor dents)
- Damage from improper assembly or installation
- Damage from weather, natural disasters, or environmental factors (unless specifically covered)
- Routine maintenance items (oil changes, blade sharpening, filter replacements, etc.)
- Commercial use (most warranties cover residential use only)
Warranty Coverage by Product Category
Lawn Mowers & Garden Equipment
Typical Warranty: 1-3 years limited warranty on parts and labor
- Ride-on mowers: Often 2-3 years with some manufacturers offering extended engine warranties
- Walk-behind mowers: Typically 2 years on residential use
- Garden tools: Usually 1-2 years limited warranty
- Portable generators: Commonly 2-3 years limited warranty
Electric Bicycles
Typical Warranty: 1-2 years on frame, motor, and electrical components; 6-12 months on battery
- Frame: Often lifetime or 5-10 years limited warranty
- Motor and electronics: Typically 1-2 years
- Battery: Usually 6-12 months or 300-500 charge cycles
- Components (brakes, gears, etc.): 6-12 months
Outdoor Structures (Sheds, Gazebos, Pergolas)
Typical Warranty: 1-10 years depending on materials and manufacturer
- Metal/steel structures: Often 1-3 years against rust and structural defects
- Wood structures: Typically 1-5 years limited warranty
- Resin/plastic structures: Usually 10 years limited warranty on materials
- Roofing materials: Varies widely, 1-10 years
Car Lifts
Typical Warranty: 1-5 years limited warranty on parts and structure
- Structural components: Often 3-5 years or lifetime limited warranty
- Hydraulic systems: Typically 1-3 years
- Electrical components: Usually 1-2 years
Cardio Machines & Fitness Equipment
Typical Warranty: 1-10 years depending on component type
- Frame: Often 5-10 years or lifetime limited warranty
- Motor: Typically 2-5 years
- Parts (electronics, belts, etc.): Usually 1-3 years
- Labor: Commonly 1-2 years (if included)
Trampolines
Typical Warranty: 1-10 years depending on component
- Frame: Often 5-10 years limited warranty
- Springs: Typically 2-5 years
- Mat/jumping surface: Usually 1-3 years
- Safety net and padding: Commonly 1-2 years
How to Obtain Warranty Information
Before making a purchase, we recommend:
- Contact us at info@anewchapter.store with the product name or model number
- We will provide specific warranty details for that product, including:
- Warranty duration (how long coverage lasts)
- What’s covered and what’s excluded
- Manufacturer contact information
- Registration requirements (if any)
- Review the warranty information included with your product upon delivery
Warranty Registration
Many manufacturers require product registration to activate or extend warranty coverage:
- Registration Deadline: Typically within 30-90 days of purchase
- How to Register: Usually online through the manufacturer’s website, by mail, or by phone
- Information Needed: Product model/serial number, purchase date, proof of purchase
- Why Register: Ensures warranty coverage, provides recall notifications, may extend warranty period
Important: Keep your order confirmation email from A New Chapter as proof of purchase. You’ll need this when registering your warranty or filing a claim.
How A New Chapter Supports Your Warranty
While warranties are provided and serviced by manufacturers, we’re here to help you through the process:
What We Do
- Provide manufacturer warranty information before purchase
- Supply proof of purchase documentation
- Assist with manufacturer contact information and warranty claim procedures
- Support you with any questions about warranty coverage
- Help coordinate returns for defective items within our 30-day return window
What We Don’t Do
- We cannot extend or modify manufacturer warranties
- We cannot approve or deny warranty claims (only the manufacturer can do this)
- We cannot provide warranty service or repairs directly
- We cannot replace items after our 30-day return window expires (manufacturer warranty applies)
Filing a Warranty Claim
If your product experiences a defect during the warranty period:
Within 30 Days of Delivery
Contact us at info@anewchapter.store to initiate a return or exchange under our return policy. This is usually faster than going through manufacturer warranty channels.
After 30 Days (Manufacturer Warranty)
- Gather Documentation:
- Proof of purchase (order confirmation from A New Chapter)
- Product model and serial number
- Warranty card or documentation (included with product)
- Photos/videos showing the defect
- Description of the problem and when it occurred
- Contact the Manufacturer:
- Use the contact information on your warranty card or product manual
- Explain the issue and provide documentation
- Follow their warranty claim process
- Need Manufacturer Info? Contact us at info@anewchapter.store and we’ll provide manufacturer contact details
Typical Warranty Claim Process
- Manufacturer reviews your claim (usually 3-10 business days)
- If approved, they will provide repair, replacement parts, or replacement product
- You may need to ship the defective item back (manufacturer may cover shipping)
- Some manufacturers offer in-home service for large items
Extended Warranties & Protection Plans
Some manufacturers and third-party companies offer extended warranty or protection plans that go beyond standard warranty coverage. These plans may include:
- Extended coverage period (additional years)
- Accidental damage protection
- Wear and tear coverage
- No-lemon guarantees (replacement after multiple repairs)
Extended warranties are purchased separately and are optional. Contact the manufacturer or check with third-party warranty providers if you’re interested in additional protection.
Important Warranty Tips
- 📄 Save Your Proof of Purchase: Keep your order confirmation email in a safe place
- 📋 Register Your Product: Complete manufacturer registration within the required timeframe
- 📖 Read the Manual: Follow all assembly, installation, and maintenance instructions
- 🛠️ Perform Regular Maintenance: Many warranties require proper maintenance to remain valid
- 📸 Document Issues: Take photos and videos of defects when they occur
- ⚠️ Don’t Void Your Warranty: Avoid unauthorized repairs or modifications
- 📞 Act Quickly: File warranty claims as soon as you discover a problem
Questions About Warranties?
We’re here to help! If you have questions about:
- Warranty coverage for a specific product
- How to register your warranty
- Manufacturer contact information
- Warranty claim procedures
- Proof of purchase documentation
Contact our customer service team and we’ll provide assistance.
Company Information
Business name: A New Chapter
Address: 4462 Clinton St, Marianna, FL 32446, United States
E-Mail: info@anewchapter.store
Phone: +1 850-557-0667
Customer Service Opening Hours:
Monday-Friday: 9:00 AM – 6:00 PM CT
Saturday-Sunday: Closed
Time Zone: Central Time (GMT-6)
🕒 Response Time: We respond within 1 business day