Frequently Asked Questions

Get instant answers to your most common questions about ordering outdoor equipment, delivery options, returns, payment methods, and more. Can’t find what you’re looking for? Feel free to contact us directly.

Ordering

How do I place an order?

Browse our catalog of outdoor equipment, garden supplies, and fitness machines, then add your desired items to your shopping cart. Proceed to checkout where you’ll provide your shipping details and payment information. An order confirmation email will be sent to you immediately after your purchase is complete.

Can I modify or cancel my order?

Contact us immediately at info@anewchapter.store. We may be able to modify or cancel your order if it hasn’t entered the processing stage yet. Once shipped, modifications aren’t possible, but you can return items upon delivery according to our return policy.

Do I need an account to order?

No, you can check out as a guest. However, creating an account offers benefits like order tracking, saved addresses, and faster checkout for future purchases.

Can I purchase items for business or commercial use?

Yes! Many of our products are suitable for both residential and commercial use. For bulk orders or commercial inquiries, please contact us at info@anewchapter.store for potential volume discounts.

Shipping

Is shipping free?

Yes! We offer FREE standard shipping on all orders shipped within the contiguous United States (48 states). There’s no minimum purchase requirement – even large items like sheds, gazebos, and car lifts ship free!

How long does delivery take?

Orders typically arrive within 3-8 business days (1-2 days processing + 2-6 days transit).

Do you ship to Alaska, Hawaii, or internationally?

Currently, we ship only to the contiguous United States (48 states). We cannot ship to Alaska, Hawaii, Puerto Rico, or international destinations at this time. We’re exploring expansion options for the future.

How can I track my order?

A tracking number will be emailed to you once your order ships. Use this number on your carrier’s website (FedEx, UPS, USPS) to monitor your package’s progress in real-time.

What if my package is lost or damaged?

Contact us at info@anewchapter.store within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue and provide a replacement or full refund.

Payment

What payment methods do you accept?

We accept: Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely! All transactions are protected with 256-bit SSL encryption and processed through PCI DSS-compliant payment gateways. Your complete credit card information is never stored on our servers.

When will I be charged?

Payment is processed immediately when you complete your order at checkout.

Can I use multiple payment methods?

Currently, each order can only be paid using a single payment method.

Returns & Refunds

What is your return policy?

Returns are accepted within 30 days of delivery. Products must be unused, unassembled, and in original packaging with all parts included. No restocking fees – we provide a full refund for all approved returns. See our complete Return Policy for full details.

How do I initiate a return?

Email info@anewchapter.store with your order number and reason for return. We’ll provide a Return Authorization (RA) number and detailed instructions. For defective or damaged items, we’ll cover return shipping costs.

How long do refunds take?

Refunds are processed within 7-14 business days after we receive and inspect your returned item. Allow an additional 3-7 days for your bank to post the credit to your account.

Do you charge restocking fees?

No, we do not charge restocking fees. All approved returns receive a full refund with no deductions. We provide free return shipping labels for all returns.

Can I return large items like sheds or car lifts?

Yes! Large items must be unopened in original factory packaging. Once assembled, large items generally cannot be returned unless defective. We provide free return shipping labels for all approved returns, including large items.

Products

What types of products do you sell?

We specialize in outdoor equipment, garden supplies, and fitness equipment including: electric bicycles, ride-on mowers, walk-behind mowers, portable generators, sheds, gazebos & pergolas, car lifts, cardio machines, trampolines, and garden essentials.

Do your products come with warranties?

Many products include manufacturer warranties covering defects in materials or workmanship. Warranty terms vary by manufacturer and product. Contact us at info@anewchapter.store for specific warranty information on any product.

Do you offer assembly services?

We do not offer assembly services at this time. Most products include assembly instructions and required hardware. For complex items, we recommend hiring a local handyman or professional assembly service.

Can I request a specific product not listed on your website?

Yes! Email us at info@anewchapter.store with the product details (brand, model number). We’ll do our best to source it for you and provide pricing and availability.

Are all products in stock?

Our inventory is continuously updated. Out-of-stock items are clearly marked on product pages. Contact us for estimated restocking dates or alternative recommendations.

Account & Privacy

How do I create an account?

Click “Sign Up” or “Create Account” at the top of any page and complete the registration form.

How is my personal information protected?

We use industry-standard 256-bit SSL encryption to protect your data. For complete details, review our Privacy Policy.

How do I unsubscribe from emails?

Click the “Unsubscribe” link at the bottom of any promotional email, or email us at info@anewchapter.store.

Frequently Asked Questions (FAQs)